Vivisimo, Inc. announced that TMC, a global, integrated media company, has named Customer eXperience Optimization (CXO) as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
“Receiving the Product of the Year award from Customer Interaction Solutions is a testament to how CXO is successfully helping organizations and their customer-facing professionals tackle the overwhelming problems that come with organizing Big Data,” said Tracey Mustacchio, Chief Marketing Officer at Vivisimo. “Data is being created and stored at a rate faster than ever before and organizations need solutions to effectively and quickly sift through the large amounts of data. CXO gives customer-facing professionals a single view solution to quickly find and utilize information to most effectively service customers.”
Vivisimo’s CXO solution solves the daily problems that customer-facing professionals encounter when searching for information within an enterprise network. Without a solution like CXO, customer-facing professionals have to separately access multiple applications and data sources for every task which wastes time and negatively affects their relationship with the customer. CXO is a one-stop solution that eliminates the need to search multiple sources by providing a single view solution that is easy to use and understand. The time saved from searching leaves more time for the customer-facing professional to focus on providing the ultimate customer experience.
“Vivisimo was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Customer eXperience Optimization has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Vivisimo has earned its place with this distinguished honor.”
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, cismag.com.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit tmcnet.com.
Technology Marketing Corporation (TMC) is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit cismag.com.
About Vivisimo, Inc.
Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information. Unlike traditional information management products, Vivisimo’s innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo’s innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through European offices in France, Germany and the United Kingdom. Visit Vivisimo.com for more information and the Information Optimized Blog at informationoptimized.com.