According to Forrester, content-centric technologies are the future of ECM, and the technologies that are used to support various content types are categorized into four areas within ECM including foundational ECM (basic content management functionality such as workflow, search, and record management), business ECM (drives workplace experience for day-to-day tasks and collaboration), transactional ECM (back office processes, combines imaging, document output, and business process management), and pervasive ECM (multichannel marketing, lead generation, and customer self-service).
Forrester identified EMC Documentum as a Leader for offering true enterprise-class solutions and delivering a comprehensive suite of ECM functionality that addresses all aspects of the four ECM technology areas, providing a one-stop shop for ECM functionality from a single vendor.
Documentum ECM delivers the most comprehensive and highly-integrated ECM platform for managing the entire information life-cycle with superior security and governance. Customers are empowered to collaborate, manage, access, distribute and control information securely from anywhere, at any time, from any device.
The report states, “EMC is a legacy player that has long been at the forefront of the ECM market, with a broad range of capabilities and strengths, particularly in its document management support. EMC offers a suite of ECM technologies packaged to deliver solutions for case management, information governance, and traditional content management.”
Rohit Ghai, Vice President and General Manager, Content and Case Management Group, EMC Information Intelligence Group says,
“We feel that our leadership position for ECM further validates and reinforces our approach to helping our customers get maximum leverage from their information. EMC Documentum is leading ECM by capitalizing on the new information landscape, leveraging new information types, and enabling the new user in the post-PC era. As pioneers in the space, we will continue an aggressive innovation agenda to help transform our customers’ business.”
The Forrester report can be downloaded here.