Document Management Value

An old post (2008) from the AIIM blog  that is still valid today. Interesting as basis for discussions about the return on investment of content management system / document centric-business process management:

  1. Companies spend $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document.
  2. 7.5 percent of all documents get lost; 3 percent of the remainder get misfiled.
  3. Professionals spend 5 – 15 percent of their time reading information, but up to 50 percent looking for it.
  4. The average document photocopied 19 times.
  5. There are over 4 trillion paper documents in the U.S. alone and they are growing at a rate of 22% per year (PricewaterhouseCoopers).
  6. Corporate users received an average of 18 megabytes (MB) of e-mail per day in 2007; E-mail is expected to grow to over 28 MB per day by 2011.
  7. Users send and receive an average of 133 e-mail messages per day (Radicati Group).
  8. A single FAX machine costs $6,200 per year (Captaris); the average time to manually FAX a document is 8 minutes.
  9. The average cost to send a package via courier service is between $8 and $15.
  10. The cost of office space has increased 19% (Office Space Across the World 2008).
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